Goodyear Auto Service

Chris Hill 8 months ago

Stay away from this place. A few months ago they couldn't find where my tire was leaking...took my mechanic five minutes to find it and fix. An emissions sensor light came on. They have "fixed" it twice. This time it cost $550 only to have the light come on again 3 days later. I asked for a refund and they refused. Wanted us to "make an appt" bring it in for a THIRD time. HORRIBLE business and customer service. Go see Glenn at Mohrfeld's on Kings Hwy. He knows what he is doing.

David Lare a year ago

Got 4 new tires installed and a wheel alignment. The staff both Mike (store manager) and John (service manager) are great people. They both took the time to explain to me why the alignment was important and the benefits of having the 3yr program for it. This will always be my go to spot for automotive service from now on out.

Nikhil Rashatwar 2 years ago

I have never been more disgusted with Customer Service. I started off my day by calling Goodyear and asking if they had time for an alignment on my truck. I was greeted by Mike, who Asked me why I needed an alignment. I explained to him that I got For new tires and there was a little bit of vibration in the steering wheel when going at highway speeds. Then proceeded to tell me that an alignment would not fix my vibrations in the wheel; he didn’t follow up with any other explanation. I had my employees drop my truck off over at the shop and when they came to pick it up, the associates at Goodyear told them That there were three Lug nuts missing on my truck. Nobody at the shop called to make us aware of that. I’m absolutely positive that I had five lugs on each wheel when I dropped it off. When I asked them if they had extra Lug nuts to put back on my car, they seemed disgruntled with my employee’s annoyance over the situation and they told them that they would have to order lugs for my car and they wouldn’t be available that day. When I asked for management, I was told that both managers were out on family emergencies. I have a 2016 Toyota Tundra. I can’t believe they sent my tru

Lea Lawson 2 years ago

29/Female; I got two tires replaced, rotated, and an alignment. $500. Staff was friendly and prompt enough, BUT when I drove off my front passenger side tire was inflated to 67psi. Thats INSANE. My model of car calls for 35psi, and the tires themselves are only rated for 51psi. That could have caused so much damage if not killed someone. In addition, another lady came in and I heard her saying that she was picking up her car for the second time after this location had sent her home with the tire she needed replaced still on the car *that had a nail in it*. She caught the mistake and held the workers accountable. I can't prove it, but I suspect intentional mechanical malpractice. Be careful using this location.

mark D 4 years ago

Brought car in for an oil change and tire rotation. Technician did not install oil filter correctly and I lost all my oil before I got home - not sure of the damage to engine. Car also had significant damage to front and underneath due to a Goodyear employee driving it over the parking stop where it was when I picked it up. Manager denied responsibility saying there is noting at shop that could have created the damage. Pictures below show the damage aligned with the parking stop where the car was when I picked it up from the Goodyear Service Center in Cherry Hill. The very fresh damage (fibers still hanging from the gouge) was undoubtedly done by Goodyear during that service. Been a long time customer - will never go back again.